Service Loaner Policy

JOHNSON LEXUS OF DURHAM SERVICE LOANER VEHICLE POLICY
To qualify for a complimentary loaner vehicle, your service must meet at least one of the following criteria
  • Service lasting two (2) or more hours
  • Vehicle staying over night for a special order part
  • You are using our Lexus Pick-Up & Delivery Service
  • Schedule an appointment online!

Service Loaner Vehicles are available to guests whose service last two hours or more. Service Loaner Vehicles must be requested and reserved at time you schedule your appointment.
  • The driver must be at least 21 years of age and able to produce a valid driver license and current insurance card. Driver must be present to sign Service Loaner Vehicle Agreement.
  • Service loaners are provided for use on day(s) of service only.
  • Service loaners kept past the agreed pick up time will be charged $75.00 per each business day, unless prior arrangements are made.
  • Service loaners are not provided for body shop repairs. We apologize for any inconvenience.
  • Service loaners are not available for rental.
  • Service loaner fleet consists of current model Lexus vehicles. However, a non-Lexus rental vehicle may be provided at no charge to the guest if a vehicle from our fleet of Lexus Service Loaner Vehicles is not available. A specific make and model cannot be reserved unless approved in advance by a Johnson Lexus of Raleigh Service Manager.

If you have any further questions about our Service Loaner Vehicle policy, please contact us!

Johnson Lexus of Durham Complimentary Shuttle Service
Take advantage of our complimentary shuttle service to browse local businesses, restaurants, or even the airport!
Our shuttle is available during normal service hours and will take you anywhere in a 10 mile radius.

SHUTTLE HOURS
Sun: Closed
Mon - Fri: 7:30 AM - 5:00 PM
Sat: 8:00 AM - 4:00 PM
If you have any further questions about our Shuttle Service, please contact us or call (833) 812-3121
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